Terms of Service

1. Introduction and Acceptance

These Terms of Service govern your use of STELLAR's AI consulting platform and services, operated by ALTIVO Sp. z o.o., registered in Poland.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

We reserve the right to modify these terms with reasonable notice. Material changes will be notified to you at least 30 days in advance. Continued use after changes constitutes acceptance.

2. Services Description

STELLAR provides a premium AI consulting platform connecting individual clients with elite AI specialists. Our services include:

• Access to verified AI consultants and specialists
• Credit-based payment system for consulting services
• Bespoke AI solutions and strategic advisory
• Platform tools for service delivery and communication

3. Consumer Rights

3.1 Right of Withdrawal

You have the right to withdraw from credit purchases within 14 days of purchase without giving any reason. To exercise this right, contact us at support@stellarai.space with your order details.

Please note: If you request consulting services to begin during the withdrawal period and the service is fully performed, you may not be entitled to withdraw or may be required to pay proportionate costs for services rendered.

3.2 Consumer Guarantees

Services must be performed with reasonable care and skill. If services are defective or not as described, you may be entitled to a remedy including service correction, price reduction, or refund in accordance with consumer protection laws.

4. Credit System

4.1 Credit Purchases

Credits are purchased directly as one-time transactions. STELLAR does not operate on a subscription model. Each credit purchase is a separate contract for digital content.

Exchange rate: 10 credits = 1 USD (or equivalent in local currency). Prices are displayed in your local currency at checkout.

4.2 Credit Terms

• Credits do not expire
• Credits are non-transferable between accounts
• Unused credits may be refunded within 30 days of purchase (subject to withdrawal rights)
• Credits are debited only when services are successfully completed

5. User Obligations

You agree to:

• Be at least 18 years old (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract
• Provide accurate account information
• Maintain confidentiality of your credentials
• Use services only for lawful purposes
• Not attempt to circumvent platform security
• Communicate respectfully with specialists
• Comply with all applicable laws
• Not access or use the Services if you are located in, or a resident of, a jurisdiction subject to comprehensive international sanctions; STELLAR does not provide services to users in Russia or Belarus

6. Payment Terms

All payments are processed securely through authorized payment providers. We accept Visa and Mastercard, as well as select alternative payment methods (such as regional bank transfers and digital wallets) depending on your currency.

We accept payments in the following currencies: USD, EUR, PLN, KZT, CAD, AZN, AUD, SEK, and ZAR.

You will receive an invoice for each purchase via email.

7. Refund Policy

See our dedicated Refund Policy for complete details.

In summary: Unused credits may be refunded within 30 days. Credits used for completed services are generally non-refundable, though we maintain a satisfaction guarantee and will work to resolve any issues.

8. Intellectual Property

All platform content, trademarks, and intellectual property remain the property of STELLAR or our licensors.

Deliverables from consulting engagements: Ownership and licensing terms will be specified in individual engagement agreements between you and the specialist.

9. Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

Subject to the above, our liability for any claim is limited to the total amount you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses that are not reasonably foreseeable.

10. Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws. You have rights regarding your personal data as detailed in our Privacy Policy.

11. Termination

You may close your account at any time. We may suspend or terminate accounts for violations of these Terms, with notice where reasonably possible.

Upon termination, unused credits may be refunded in accordance with our refund policy. Completed services and their terms survive termination.

12. Dispute Resolution

These Terms are governed by the laws of the Republic of Poland, together with the mandatory consumer-protection rules of the European Union. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country where you have your habitual residence (Article 6 of Regulation (EC) No 593/2008, "Rome I").

In the event of a dispute, we encourage you to contact us first at legal@stellarai.space to seek an amicable resolution.

The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025. If we cannot resolve a dispute directly, you may refer it to the consumer protection authority in your country of residence, or pursue any other remedy available to you under applicable law.

Nothing in these Terms affects your statutory rights as a consumer.