Cancellation Policy

1. Overview

This Cancellation Policy explains when and how you may cancel a service request or an active assignment with a specialist on STELLAR. It applies alongside, and should be read together with, our Refund Policy, which governs how any resulting credits or funds are returned.

Cancellation and refund are related but distinct: cancellation stops a service request or assignment from proceeding; refund is the return of value (credits or cash) that follows a cancellation or other refund event.

2. What This Policy Covers

This policy covers buyer-initiated cancellation of a task request or specialist assignment before the underlying service has been completed. It does not cover withdrawal from a credit purchase, which is addressed separately in our Refund Policy's 14-day statutory withdrawal right.

3. When You Can Cancel

You can cancel an assignment yourself from your dashboard while it is waiting for the specialist to accept it. Once the specialist has accepted it or started work, email support@stellarai.space with the assignment ID and we cancel it for you. Once a service has been marked Completed, it can no longer be cancelled — see our Refund Policy for options if you are dissatisfied with completed work.

4. How to Cancel

To cancel an assignment that is waiting for the specialist, open the task in your dashboard and select Cancel Task. For an assignment the specialist has accepted or started, email support@stellarai.space with your order or assignment ID.

5. Effect of Cancellation

Cancelling an assignment before it is completed returns the credits charged for it to your wallet balance in full. No cancellation fee or penalty applies. If you would prefer a cash refund instead of a wallet credit, follow the process described in our Refund Policy.

6. Cancellation by a Specialist

A specialist may decline or withdraw from an assignment before it is completed. If this happens, the assignment is cancelled and any credits charged are refunded to your wallet in full, following the same process described in Section 5.

7. Cancelling Work Already In Progress

If you ask us to cancel after a specialist has begun work, the same full-refund, no-penalty terms in Section 5 apply. We ask that you communicate with your specialist through the platform before cancelling wherever practical, so that work already underway is not lost unnecessarily.

8. Abuse Prevention

We reserve the right to review accounts with a pattern of repeated cancellations that appears intended to abuse specialists' time or our refund process, and to restrict cancellation privileges where abuse is identified.

9. Disputes

If you disagree with how a cancellation was handled, contact our Customer Resolution Team at support@stellarai.space. You may also refer the dispute to the consumer protection authority in your country of residence.

10. Policy Changes

We may update this policy from time to time. Material changes will be communicated via email and platform notification at least 30 days in advance. The policy in effect at the time of your cancellation applies to that transaction.